Elegent lace trim16 Momme 100% Mulberry silk long slip dress

 1. Upon receiving your package: Please inspect it immediately to ensure it is intact and undamaged before signing for delivery. If you find any abnormalities, such as a broken package, please take photos as evidence and contact our customer service right away. We will coordinate with the logistics company to resolve it properly.

     2. 30 -Day Unconditional Returns: We support a 30-day unconditional return and exchange policy, provided that the product's resale value is not affected. We also provide free return shipping . However, please note that items that have been washed, artificially damaged, or have come into contact with cosmetics, perfume, or stains are not eligible for return.

      3. Defect Inspection: Please check the product style, color, size, and fabric appearance (for any snags, damage, stains, etc.). If there are any issues, please contact customer service within 48 hours after signing. Please keep the original product tags and packaging to facilitate after-sales processing.

A: We do not accept return or exchange requests for "quality issues" based solely on subjective visual or tactile judgments. Fabric characteristics, minor size deviations, and personal fit preferences do not constitute product quality issues. Please contact our customer service first.

A: We have a massive ready-to-ship inventory. Orders placed before 3:00 PM will be shipped on the same day. Orders placed after 3:00 PM will be dispatched the following day in the chronological order of payment.

A: You can find the estimate delivery time from this single product page under the button of "add to cart". The estimated delivery time is automatically displayed by the system based on your login location and the shipping schedule of the logistics company. You may use this as a reference.
     Once your purchase is complete, you can track your package's location and shipping progress at any time by logging into our website and checking your User Dashboard.
     Alternatively, you can enter your tracking number into the "Order Tracking" section at the top of our website. Your tracking number can be found under your user profile information or in the confirmation email linked to your order (once the package is dispatched, an email containing your tracking number will be sent to you automatically).
     You can also contact us directly for immediate assistance.

A: Items are generally shipped from our chinese company -- Shanghai, China. Our default courier is 4PX  International Express. If you need to upgrade to  UPS International Express, please contact customer service to cover the shipping price difference.

A: Mulberry silk naturally tends to shrink, typically by around 4%. However, all of our finished garments have undergone a pre-shrinking treatment, which controls the post-wash shrinkage rate to within 2%. If your measurements are between sizes, we recommend choosing a size up.

A: Since silk fabric consists of natural protein fibers, it cannot undergo high-temperature color fixation. Therefore, we use eco-friendly imported plant dyes. It is completely normal for darker colors to release some floating color during the first few washes.

A: All our product images are taken with actual items. However, due to variations in lighting, monitor settings, and individual perceptions of color, slight color discrepancies are inevitable. Thank you for your understanding!

Standard Washing Method for Silk Garments & Bedding Always wash in cold or room-temperature water. Be sure to use a specialized silk detergent. Do not use harsh detergents such as soap, washing powder, or standard liquid laundry detergent. Hand wash is highly recommended. Do not soak, and do not scrub or rub vigorously. Silk wrinkles easily. Do not wring or twist dry after washing; lay it flat while still damp to air dry. Do not tumble dry and do not expose to direct sunlight. Let it dry naturally in a shaded, well-ventilated area. Ironing care: Once dry, you can use a garment steamer or a steam iron to refresh the fabric and restore its original smooth sheen. ⚠️ Key Points for Washing Silk Garments Always separate dark and light colors when washing. For clothes with contrasting color borders or color-blocked silk fabrics, never soak for a long time. Briefly soak in specialized silk detergent for 3-5 minutes to remove any floating dye, then rinse thoroughly with clean water. 🥽 Key Points for Washing Silk Eye Masks Since the silk eye mask is filled with 100% Mulberry silk, it is recommended to wash it as infrequently as possible. If washing is necessary, please follow the methods above; remember not to rub excessively and do not wring dry. After washing, lay it flat on a dry towel, roll the towel up gently with the eye mask inside to press out excess water, and then lay it flat to air dry. 📌 Note: Silk fabric consists of natural protein fibers and cannot undergo high-temperature color fixation. We use eco-friendly imported plant dyes, so it is completely normal for darker colors to release some floating color during the first few washes.

Yes, All our products are with Premium Grade 6A Mulberry Silk, only the finest cocoon silk can be woven into this high-density, 53-shuttle fabric. It feels as soft, delicate, and smooth as baby skin, offering a wearing experience even more comfortable than being "naked." Compared to the standard 48-shuttle fabrics commonly found on the market, producing this 53-shuttle weave increases costs by 35%.